Our commitment
We provide care and services to everyone without discrimination. We do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, sexual orientation, or religion. Every patient is treated with dignity and respect.
Help for people with disabilities
We provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters;
- Written information in other formats (large print, accessible electronic formats).
Help for people with limited English
We provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact our front office at (301) 524-4659.
How to request services or file a grievance
If you need an aid, service, or language assistance, or if you believe we have failed to provide these services or discriminated in another way, you can contact our Privacy Officer:
Privacy OfficerParaview Behavioral Health
178 Thomas Johnson Drive, Suite 103
Frederick, MD 21702
(301) 524-4659 · privacy@paraviewhealth.com
You may file a grievance in person, by mail, or by email. If you need help filing a grievance, our Privacy Officer is available to assist you.
File a complaint with the federal government
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online: ocrportal.hhs.gov
- Phone: 1-800-368-1019 (TDD: 1-800-537-7697)
- Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
